Privacy Policy

At Oceandesk Support Pvt Ltd, we operate as a back-office support provider in India for shipping and logistics companies based in Dubai and other regions. This Privacy Policy explains how we collect, use, store, and protect the personal and business data we receive from our clients, partners, and employees.

Information We Collect

We may collect the following information from clients and partners:

• Company and contact details (name, email, phone number, address)
• Shipping and logistics data shared for documentation or operations
• Employee and vendor details for communication or support

Purpose of Data Collection

We collect and use data strictly for business and operational purposes, including:

• Managing shipping documentation and back-office processes
• Providing customer support and operations assistance
• Communicating with Dubai-based clients and partners
• Maintaining records for compliance and audits
• Improving our service quality and data accuracy

Data Protection and Security

We maintain appropriate administrative, technical, and physical safeguards to protect all information from unauthorized access, misuse, or disclosure. All client data is handled by authorized personnel only, under confidentiality and non-disclosure agreements.

Data Sharing

We do not sell or share personal or business data with third parties. Data may only be shared when:

• Required by law or government authority
• Necessary to provide contracted services to our Dubai clients
• With the client’s written consent

International Data Transfer

As our clients are based in Dubai (UAE), certain data may be securely transmitted between India and the UAE for operational purposes. All data transfers comply with applicable Indian IT Act, 2000 and UAE data protection laws.

Data Retention

We retain client and operational data only for as long as necessary to fulfill contractual obligations or comply with legal requirements. Once the retention period ends, all records are securely deleted or anonymized.

Your Rights

Clients and partners have the right to:

• Access, correct, or request deletion of their data
• Withdraw consent for processing
• Contact us for any privacy-related queries

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data protection practices, please contact us at:

Email: info@oceandesksupport.com