Freight Forwarding Support
Our India-based team manages all shipping documentation, coordination, and communication seamlessly as your extended office.
Our operations team works aligned with Dubai time zones to ensure timely updates and smooth communication with clients.
Real-time shipment tracking and clear reporting for clients and partners, ensuring accountability at every step.
20
+Years Of
Experience
About Us
About Oceandesk Support Pvt Ltd
About Oceandesk Support Pvt Ltd
Oceandesk Support Pvt Ltd is a specialized back-office support company located in India, offering complete operational and documentation support to shipping and logistics companies in Dubai. With a skilled team experienced in UAE trade operations, we ensure accuracy, confidentiality, and fast turnaround times.
Our Focus Areas:
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NVOCC & Liner Documentation
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Export & Import Coordination
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Customer & Supplier Communication
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Accounts and Data Entry
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Documentation Support
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Operations Coordination
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Customer Communication
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Data Entry & ERP
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Finance & Billing Support
Our Services
Provide Efficient Logistics Solutions Business
01
Documentation Support (Sea & Air)
We provide accurate documentation for all sea and air shipments, ensuring smooth customs clearance.
02
Operations Coordination
We coordinate every aspect of your shipments to ensure timely delivery and flawless execution.
03
Data Entry & System Updates
Accurate data entry and real-time system updates for shipment tracking and reporting.
04
Customer Service Support
Our team provides 24/7 support to handle customer queries efficiently and professionally.
05
Customer & Supplier Communication
Seamless communication channels to connect with customers and suppliers efficiently.
07
Finance & Admin Support
Efficient handling of finance and administrative tasks to streamline operations.
08
Procurement & Logistics Assistance
Support in procurement and logistics to ensure timely sourcing and delivery of goods.
2,500
+Happy Clients
Why choose oceandesk?
At Oceandesk Support Pvt Ltd, we provide professional back-office services for shipping and logistics companies based in Dubai and the Middle East. Our India-based operations team works as your extended office, handling documentation, coordination, and customer communication — helping you save time, reduce costs, and focus on growing your business.
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Experienced Team
Skilled Professionals with hands-on experience in Dubai shipping operations.
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Cost-Effective
Save up to 60% operational cost compared to local hiring in UAE.
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Confidential & Secure
Your data and customer information are handled with strict confidentiality.
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Flexible Timing
Teams aligned with Dubai working hours for seamless communication.
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Scalable Solutions
Start with a small team and expand as your operations grow.
Working Process
How We Streamline Your Shipping
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Discovery Call
Understand your shipping needs and business requirements for tailored back-office solutions.
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Operations Setup
Establish documentation workflows, team alignment, and communication channels with Dubai operations.
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Documentation & Coordination
Accurate handling of BLs, AWBs, delivery orders, and real-time coordination with partners.
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Shipment Tracking & Reporting
Monitor shipments, provide timely updates, and ensure transparent reporting for smooth operations.
Technology & Communications Tools
Microsoft Teams / Zoom
Seamless coordination for daily operations and team communications.
Shared Drives
Google Workspace / OneDrive for secure file storage and collaboration.
CRM & Logistics ERP
Centralized platforms to manage shipments, clients, and operational workflows.
Email & WhatsApp Business
Integrated communication channels for client updates and operational alerts.
Industries We Support
Supporting the Global Shipping & Logistics Network
Freight Forwarders
NVOCC Operators
Shipping Lines & Agents
Logistics Coordinators
Import/Export Traders
Our FAQs
Frequently Asked Questions
00
Years of
Industry Experience
Why do I outsource my works?
You can save up to 60% operational cost compared to local hiring in the UAE. You also save on Visa costs/ Medical expenses/ Medical Insurance/ Travel allowances etc.,. Back-office operations are not just a support system — they’re a profit center that helps your Dubai business run smoothly, reduce expenses, and scale faster.
Is our data secured?
Yes, of course! We take data security very seriously. Our organization is ISO 9001 certified. We can also sign a Non-Disclosure Agreement (NDA) based on your company’s policies. Your data always belongs to you — it is never stored or shared in any of our databases.
How can I trust a third-party company to handle our job?
In the freight forwarding model, we already trust international agents to move shipments efficiently. The same concept applies to outsourcing — if collaboration works globally, it will work even better with your dedicated offshore partner. Today, outsourcing is a proven success model across all industries, including shipping and logistics.
Do you assist with customs and freight forwarding paperwork?
Yes, we support freight forwarders and shipping lines with customs documentation, pre-alerts, and compliance checks to ensure smooth and timely clearances.
Do you work according to Dubai time zones?
Yes, our operations team aligns with Dubai working hours to provide real-time communication and coordination with your in-house staff and clients.
Can you handle Bill of Lading & shipping documentation?
Absolutely. Our team is experienced in preparing and verifying Bills of Lading, Delivery Orders, and other shipping documents with accuracy and compliance.